Chanel straw raffia clutch bag

Are your items authentic/original?

Yes, we source our items only from official channels that guarantee 100% authenticity. Our team further checks the quality and authenticity of each item before we publish them. All our items are as they are seen in the pictures. If requested, we can also provide an authentication certificate from an independent organization. We actively distance ourselves from any replicas or counterfeits. Please do not hesitate to contact us in case you have any questions regarding the authenticity of a specific item.

What happens after I place an order?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We will then package your item securely and dispatch it within 2 working days. Delivery times will then depend on the country you are based in.

Which countries do you ship to and how much does shipping cost?

We offer FREE Express shipping with insurance and track & trace to all EU countries.

What is your return policy?

We have a 14-day return policy, so you will have 14 days after receiving your item to request a return. To make a return request, please send an e-mail to support@mojabagshop.com with the subject ''Return request for Order Number XYZ". Please note that shipping costs for returns are paid by the customer. We can only process return requests for items that are received by us exactly in the same condition as when they were purchased by the customer.