How can we help?

Frequently Asked Questions

Here you can find the answers to most questions. Still haven't found the answer you are looking for? Then use the Contact Us button down below or send us an e-mail at support@mojabagshop.com

Ordering

What kind of products do you sell?

At Moja Bag Shop, we sell 100% authentic, pre-loved, second-hand items in great condition. All our bags are quality checked by our professional team.

Which payment methods do you offer?

You can use the following payment options on our secure check-out page:

Paypal, All Major Credit & Debit Cards (Visa, Mastercard, American Express, etc.), Apple Pay, G Pay, iDEAL

What happens after I place an order?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We will then package your item securely and dispatch it within 2 working days. Delivery times will then depend on the country you are based in.

Is it possible to view the item before buying?

Yes, if you are interested in a specific item and would like to see it up close, then send us an e-mail at support@mojabagshop.com and make an appointment for a viewing in Amstelveen, NL.

Shipping & Returns

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. All our shipments come with track and trace feature and are insured for additional peace of mind. We usually use DHL as our shipping partner.

Do you ship overseas?

Right now we only ship to countries within the EU. Shipping is always FREE.

How much is shipping?

We always offer FREE shipping with tracking and insurance.

Where are the items shipped from?

All purchased items will be shipped from the Netherlands, the home of Moja Bag Shop.

How can I track the status of my delivery?

You can use the link on the delivery notification e-mail to track your shipment.

What is your return policy?

We have a 14-day return policy, so you will have 14 days after receiving your item to request a return. To make a return request, please send an e-mail to support@mojabagshop.com with the subject ''Return request for Order Number XYZ". Please note that shipping costs for returns are paid by the customer. We can only process return requests for items that are received by us exactly in the same condition as when they were purchased by the customer.

Authenticity

Are your items authentic/original?

Yes, we source our items only from official channels that guarantee 100% authenticity. Our team further checks the quality and authenticity of each item before we publish them. All our items are as they are seen in the pictures. If requested, we can also provide an authentication certificate from an independent organization. We actively distance ourselves from any replicas or counterfeits. Please do not hesitate to contact us in case you have any questions regarding the authenticity of a specific item.

Customer Service

How can I contact you in case of an issue?

Our customer service team is always here for you. In case you encounter any problems with your order, please use the contact form on our website or send an e-mail to support@mojabagshop.com and we will reply to you within 24 hours.

Get in touch

Have questions about your order, or a general enquiry?